Returns & refunds
Last updated October 29, 2026
Unopened bottles
You can return an unopened, sealed bottle within 14 days of receiving it for a full refund of the product price. The bottle must be in its original packaging and in the same condition you received it.
- Return shipping is paid by you, unless the return is because of our mistake.
- Original delivery charges are not refunded.
Opened bottles
For hygiene reasons, opened or used fragrances are final sale and can't be returned, unless the product is damaged or faulty.
Damaged, faulty or wrong item
If your bottle arrives broken, leaking or faulty, or you received the wrong scent, message us within 7 days of delivery with your order email and a photo. We'll send a replacement or give you a full refund, including delivery, at no cost to you.
How to start a return
- Message us on Instagram at @saidproducts with the email you used to order and what you'd like to return.
- We'll reply with the return address, or arrange a drop-off if you're in the Ottawa area.
- Once we receive and check the bottle, we'll process your refund.
Refunds
Refunds go back to your original payment method within 5 business days of us receiving your return. Your bank may take another 5–10 business days to show it on your statement.